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Service Operations Management: Improving Service Delivery, 5th edition is authored by Robert Johnston Warwick Business School, Warwick UniversityMichael Shulver Bath School of ManagementNigel Slack Warwick Business School, Warwick UniversityGraham Clark Cranfield School of Management and Released by Pearson (December 18, 2020) © 2021. The Digital and eBook ISBN Number for Service Operations Management: Improving Service Delivery, 5th edition is 9781292098050.
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